WinLion Privacy Policy

At WinLion, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information about you when you access and use our services at winlion.com. By registering an account and using our platform, you acknowledge that you have read and understood this document. We encourage you to review this policy carefully before submitting any personal information to us.

1. Who We Are

WinLion Casino operates under an Anjouan Gaming License and serves players primarily in Canada and other permitted jurisdictions. Our official website is winlion.com, and we also operate regional mirrors for specific markets. As the data controller, we are responsible for ensuring that your personal information is handled in accordance with applicable privacy laws and our internal data governance standards. If you have any questions about this policy, you may reach us at [email protected].

2. Information We Collect

When you register and interact with our WinLion platform, we may collect several categories of personal data. We gather this information to verify your identity, process transactions, and provide you with a safe and personalised gaming experience.

2.1 Information You Provide Directly

• Full name, date of birth, and residential address
• Email address, phone number, and account login credentials
• Payment details, including card numbers and billing information
• Identity verification documents such as government-issued ID and proof of address
• Communications you send us via live chat, email, or our on-site contact form

2.2 Information We Collect Automatically

• IP address, device type, browser version, and operating system
• Gameplay activity, session duration, and wagering history
• Transaction records, deposit and withdrawal history
• Cookies and similar tracking technologies (see our Cookies section below)
• Geolocation data to verify your eligibility to use our services

3. How We Use Your Information

We use the personal data we collect for clearly defined purposes. Here at WinLion, we process your information strictly in accordance with the applicable legal basis and only to the extent necessary for the following purposes:

• To create, manage, and verify your player account
• To process deposits in CAD and facilitate withdrawals via Interac, Visa, and Mastercard
• To verify your identity and comply with anti-money laundering (AML) obligations
• To deliver bonuses, promotional offers, and loyalty programme rewards
• To prevent fraud, cheating, and unauthorised access to our platform
• To provide 24/7 customer support via live chat and email
• To improve our services, personalise your experience, and optimise our platform performance
• To send you relevant marketing communications, where you have consented to receive them
• To comply with our Anjouan Gaming License obligations and applicable laws

4. Cookies and Tracking Technologies

Our WinLion website uses cookies and similar technologies to ensure the proper functioning of our platform and to enhance your browsing experience. Cookies are small data files stored on your device that help us recognise you across sessions and understand how you interact with our services.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the basic operation of our site, including login sessions and security features
• Analytical Cookies: We use these to understand user behaviour and improve platform performance
• Marketing Cookies: We may use these to deliver relevant promotions and measure the effectiveness of our campaigns
• Preference Cookies: These allow us to remember your language and display preferences

You may manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of our platform.

5. Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share certain information with trusted partners and service providers who assist us in operating the WinLion Casino platform. All such parties are contractually required to handle your data securely and in compliance with applicable privacy regulations.

5.1 Categories of Recipients

• Payment processors and financial institutions to handle CAD transactions
• Identity verification and KYC service providers
• Game software providers who power our casino platform
• Marketing and analytics partners, where you have given consent
• Regulatory authorities and law enforcement bodies, when required by law
• Our licensing authority under the Anjouan Gaming License framework

6. Data Retention

We retain your personal data for as long as your account remains active and as required by our legal, regulatory, and licensing obligations. Even after account closure, we may retain certain records for a period necessary to comply with anti-money laundering laws, resolve disputes, and enforce our Terms and Conditions. When data is no longer required, we securely delete or anonymise it.

7. Data Security

At WinLion, we implement robust technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes SSL encryption, secure payment gateways, two-factor authentication options, and regular system audits. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use strong passwords and keep your login credentials confidential.

8. Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. We are committed to honouring these rights promptly and transparently. You may contact us at [email protected] to exercise any of the following:

• Right of Access: You may request a copy of the personal data we hold about you
• Right to Rectification: You may ask us to correct inaccurate or incomplete information
• Right to Erasure: You may request the deletion of your data, subject to legal retention obligations
• Right to Restriction: You may request that we limit the processing of your data in certain circumstances
• Right to Object: You may object to certain types of processing, including direct marketing
• Right to Data Portability: Where applicable, you may request a transferable copy of your data

9. Responsible Gaming and Data Use

We use personal data to support our responsible gaming tools, which include deposit limits, loss limits, bet limits, cooling-off periods, and self-exclusion options. Our WinLion platform monitors gaming behaviour patterns to identify signs of problem gambling and, where appropriate, we may use this information to contact you with relevant support resources. Your safety is a priority for us, and we process this data solely to protect your wellbeing.

10. Restricted Jurisdictions

We do not knowingly collect or process data from individuals residing in jurisdictions where our services are restricted. This includes residents of the USA, United Kingdom, Australia, Russia, Ukraine, and several other territories listed in our Terms and Conditions. If we discover that an account has been registered from a restricted country, we reserve the right to suspend or close that account and return any remaining funds in accordance with our policies.

11. Children's Privacy

Our services are strictly intended for individuals aged 18 years and older. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of the WinLion Casino platform following any such update constitutes your acceptance of the revised policy. We recommend that you review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. Our support team is available 24/7 and can be reached through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on our website
• Contact Form: Available on the winlion.com website

We are dedicated to resolving any privacy-related enquiries in a timely and transparent manner. Thank you for trusting WinLion with your personal information — we take that responsibility seriously.